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  2. Frequently Asked Questions

Frequently Asked Questions

November 26, 2025 by agnieszka

FAQ – Frequently Asked Questions

🔑 For Guests

1. What are the check-in and check-out times?

Check-in starts at 4:00 PM and check-out is by 11:00 AM.

Early check-in and late check-out are possible (subject to availability and additional fees).

2. How does online check-in work?

All guests must complete the online check-in form on our platform no later than 24 hours before arrival.

In some properties not supported by the platform, we may request guest details and passport numbers via email, as required by local law.

3. Is electricity included in the price?

Electricity is charged separately at 20 DOP per kWh.

Exception: Townhouses include 30 kWh per day. Any excess usage will be billed at the standard rate.

4. What is your cancellation policy?

            •          Free Cancellation – up to 30 days before arrival (100% refund).

            •          Partial Refund – 14 to 30 days before arrival (50% refund).

            •          Non-Refundable – less than 14 days before arrival.

            •          No-Show – no refund.

See full details in our Terms & Conditions.

5. Are pets allowed?

Unfortunately, pets are not allowed unless explicitly mentioned in a specific property listing.

6. Can I host parties in the apartment?

No. Parties, gatherings, or loud events are strictly prohibited.

Quiet hours are enforced from 10:00 PM to 6:00 AM.

7. How are additional services paid for?

All extra charges (electricity, cleaning, extended stays, damages) must be settled at check-out.

Payment can be made by cash, or PayPal.

⸻

🏡 For Property Owners

1. What services does MyDRaparta provide?

We offer comprehensive property management, including:

            •          Marketing and listings on major international platforms,

            •          Guest support from booking to check-out,

            •          Cleaning, maintenance, and inventory control,

            •          Financial management and transparent reporting.

2. How can I monitor my property?

Owners receive regular financial statements and have full visibility of bookings and expenses. We maintain transparency and provide consistent communication.

3. Do you provide on-site guest support?

Yes – our local team in the Dominican Republic ensures smooth check-ins, guest support, and day-to-day property supervision.

4. How are operating costs managed?

Utility bills, cleaning, and other expenses are accounted for in monthly owner reports. We handle all calculations clearly and in compliance with Dominican law.

5. Why should I choose MyDRaparta?

            •          We are a registered company in the Dominican Republic.

            •          We have local expertise and deep knowledge of the real estate market.

            •          We offer full transparency, professionalism, and premium service.

            •          With us, your property generates stable income while guests enjoy a seamless vacation experience.